Last updated: April 2026
Festival Outlets respects your privacy. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website or contact us.
This policy is intended to comply with applicable UK data protection laws, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations where relevant.
1. Who We Are
Festival Outlets is a curated discovery website showcasing selected experiences, fine dining, luxury shopping, premium stays, and wellness & beauty destinations.
Website:
Data controller:
Festival Outlets
Contact:info@festivaloutlets.com
2. Personal Information We May Collect
We may collect personal information that you choose to provide when you contact us, submit an enquiry or communicate with us.
This may include:
Name
Email address
Phone number, if provided
Business name, if provided
Message or enquiry details
Any information you choose to include in your message
We may also collect limited technical and usage information when you use our website, such as:
IP address
Device type
Browser type
Pages visited
Referral source
Approximate location
Date and time of visit
Website interaction data
3. How We Collect Information
We may collect information:
When you contact us directly
When you submit a contact or partnership enquiry form
When you use our website
Through cookies and similar technologies
Through analytics and website performance tools
4. How We Use Your Information
We may use your information to:
Respond to enquiries
Manage selected brand or partnership requests
Communicate with you about your enquiry
Operate and improve the website
Understand how visitors use the website
Monitor website performance
Protect website security
Maintain business records
Comply with legal obligations
5. Lawful Basis for Using Personal Information
Under UK data protection law, we must have a lawful basis for using personal information.
Depending on the situation, we may rely on:
Consent:
Where you have clearly agreed to a specific use, such as accepting non-essential cookies or opting into marketing communication.
Legitimate interests:
Where we use information to respond to enquiries, improve our website, manage business relationships, understand website performance or protect our website, provided your rights do not override those interests.
Contract:
Where processing is necessary before entering into or performing an agreement with you or your business.
Legal obligation:
Where we need to use or keep information to comply with the law.
6. Cookies and Similar Technologies
Festival Outlets may use cookies and similar technologies to operate the website, improve performance and understand how visitors use the site.
Strictly necessary cookies may be used to make the website work properly.
Analytics, marketing or tracking cookies should only be used where appropriate consent has been obtained.
You can manage or disable cookies through your browser settings. If we use non-essential cookies, we should provide clear cookie information and a consent option where required.
7. Analytics
We may use analytics tools to understand website performance, page visits, traffic sources and user interaction.
Analytics information helps us improve the website and understand which pages are useful to visitors.
Where analytics cookies are not strictly necessary, we should request consent before setting them.
8. Sharing Your Information
We do not sell personal information.
We may share limited information with trusted service providers who help us operate the website, including:
Website hosting providers
Website developers or maintenance providers
Analytics providers
Security tools
Email or communication providers
Professional advisers, where necessary
These providers should only use personal information as needed to provide their services to us.
9. External Links
Festival Outlets links to third-party websites, Google Maps listings, booking pages, social media profiles and other external platforms.
We are not responsible for the privacy practices, content, availability or accuracy of external websites. You should review the privacy policies of any third-party websites you visit.
10. How Long We Keep Information
We keep personal information only for as long as necessary for the purpose it was collected.
For example, enquiry information may be kept for as long as needed to respond, manage follow-up communication, maintain business records or resolve disputes.
If we no longer need the information, we will delete it or anonymise it where appropriate.
11. How We Protect Information
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no website or online transmission is completely secure, and we cannot guarantee absolute security.
12. Your Rights
Under UK data protection law, you may have rights including:
The right to be informed about how your data is used
The right of access to your personal data
The right to rectification of inaccurate data
The right to erasure in certain circumstances
The right to restrict processing in certain circumstances
The right to object to certain processing
The right to data portability in certain circumstances
The right to withdraw consent where processing is based on consent
To exercise your rights, contact us at:
info@festivaloutlets.com
13. Complaints
If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority for data protection.
ICO website:
https://ico.org.uk
14. Children’s Privacy
Festival Outlets is not directed at children and we do not knowingly collect personal information from children.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page.