Q: When will my order be shipped?
A: Totally we need to arrange your package within 1-3 days, no more than 5days. If it’s an urgent order, please make remarks when you place order, or contact our customer service to urge for you.
Q: When will the package arrive?
A: The packages typically arrive in 7~20 business days, not counting holidays and weekends. You can view the shipping time picture of your country at the end of this page.
Q: Delayed logistics in Brazil, Mexico and Chile.
A: If your parcel has arrived to your country, hope you can give a little more time, since the postal system in Brazil, Mexico and Chile is usually slow. If you still do not get it within 2 weeks, please contact our customer service.
Q:I’m not satisfied with the item.
A: Refund or Return as you wish!
If you’re not satisfied with our product, please contact our customer service freely, we can talk to fix the problem and give you a satisfied answer.
Q: What’s your return policy?
A: Our return policy: if it’s the quality problem of the goods, or goods send error, we offer full refund; If buyers bought the wrong goods, the buyer need to pay the freight returned goods, there can also be a full refund.
Q: When will I receive the refund?
A: The refunds will be proceeding within 3-15 days by festivaloutlets.