Q: Can I customize the product?
A: We can customize design and size for most home textiles items in our store. Including: Duvet cover, pillowcase, pillow, tapestry, blanket, beach towel, cushion cover and etc.
Please contact our customer service for more information.
Q: Why Russian customers need to fill in passport information?
A: When you making order, your passport information will be required by the local customs in Russia. Please be assured that your information will never be told to the third party, and it’s safe for you to provide information on AliExpress.
Q: When will my order be shipped?
A: Totally we need to arrange your package within 1-3 days, no more than 5days. If it’s an urgent order, please make remarks when you place order, or contact our customer service to urge for you.
Q: When will the package arrive?
A: The packages typically arrive in 7~20 business days, not counting holidays and weekends. You can view the shipping time picture of your country at the end of this page.
Q: Delayed logistics in Brazil, Mexico and Chile.
A: If your parcel has arrived to your country, hope you can give a little more time, since the postal system in Brazil, Mexico and Chile is usually slow. If you still do not get it within 2 weeks, please contact our customer service.
Q:I’m not satisfied with the item.
A: Refund or Return as you wish!
If you’re not satisfied with our product, please contact our customer service freely, we can talk to fix the problem and give you a satisfied answer.
Q: What’s your return policy?
A: Our return policy: if it’s the quality problem of the goods, or goods send error, we offer full refund; If buyers bought the wrong goods, the buyer need to pay the freight returned goods, there can also be a full refund.
Q: When will I receive the refund?
A: The refunds will be proceeding within 3-15 days by Festivaloutlets. If you have some problems with it, please contact with the Alipexpress customer service! Thanks.