we accept return and refund if the item have any problem
1.Service we provide service within 12hours,all massage will be replied at the first.Please contact us by inbox massage or trader manager
2.Shoot Product images are 100% in-kind shooting,but because of the light,angle, and other issues will have a little different
3.Feedback Please leave 4 or 5 star,so we know you received your order and are happy with the item.We will do the same for you.If there has any problem with your purchase,please be sure to contact us before leaving feedback or opening dispute,so we can resolve the issue in a positive way.As you can imagine,your good feedback is vital to our success.
Q: Why Russian customers need to fill in passport information?
A: When you making order, your passport information will be required by the local customs in Russia. Please be assured that your information will never be told to the third party, and it’s safe for you to provide information on FestivalOutlets.
Q: When will my order be shipped?
A: Totally we need to arrange your package within 1-3 days, no more than 5days. If itrsquos an urgent order, please make remarks when you place order, or contact our customer service to urge for you.
Q:How can I track my parcel?
A:You can track your parcel on the following website using your tracking number: www.17track.net/en (Copied to the browser to open)
Q: Delayed logistics in Brazil, Mexico and Chile.
A: If your parcel has arrived to your country, hope you can give a little more time, since the postal system in Brazil, Mexico and Chile is usually slow. If you still do not get it within 2 weeks, please contact our customer service.
Q:What can I do when purchase protection time is running out?
A:If your purchase protection time is running out, please contact us and we can help you to extend it. So your money will not go to our account.
Q:How can i change or refund my item ?
A:You can cancel order or change items before shipping,once the parcel is shipped,we cant accept the cancellation or exchange,if you want cancel the order,please kind to choose the reason of you dont want it or other reason.when you receive it unsatisfied,contact us soon,we will 100% solve it.
Q: When will I receive the refund?
A: The refunds will be proceeding within 3-15 days by Aliexpress. If you have some problems with it, please contact with the Festivaloutlets customer service! Thanks.